Solar System Support FAQs
Is my solar array still working if my monitoring is offline?
Most likely, yes. You can usually confirm your system is generating power by checking the indicator lights. For Enphase systems, a green lightning bolt on the combiner box is a good sign. For SolarEdge, a steady green light on the inverter means your system is working.
Should I clean my solar panels?
Typically, no. Rain and snow usually do the job here in Western Massachusetts. Remove any large debris like leaves or branches promptly. If cleaning is necessary, do it early in the morning before the panels heat up.
What happens to my solar system during a power outage?
If you don’t have battery backup, your solar system will temporarily shut down during a grid outage and automatically restart once power returns. If you do have batteries, your system will seamlessly switch to backup power for essential circuits.
Does my solar system need regular maintenance?
Most systems are low-maintenance and include monitoring apps that help track performance. However, if you notice a sudden dip in energy production or receive a system alert, we’re always happy to help troubleshoot.
Can animals damage my solar system?
Yes, squirrels and birds can sometimes nest under panels or chew wiring. If you hear unusual activity on the roof or notice debris buildup, contact us. We can inspect for damage and install protective critter guards if needed.
Are critter guards something I should check regularly?
It’s a good idea to visually inspect them once or twice a year. While they’re designed to stay in place, harsh weather or persistent animals can shift them over time.
Snow slid off my roof—should I be concerned?
Not necessarily. Snow guards are designed to slow down and break up heavy snow loads—not stop them completely. If you see large chunks falling, especially near walkways, contact us to evaluate your system’s snow protection.
Do snow guards need upkeep?
A quick inspection in the fall is smart. If any guards have shifted or come loose, we can re-secure or replace them before winter sets in.
